Central Intake Services
Central Intake Services
The Arc Allegany-Steuben welcomes any inquiry for services for a person with an intellectual and/or developmental disability, including autism. We can provide guidelines and direction on how to apply for services from the Office for People with Developmental Disabilities (OPWDD), including assisting you in navigating the OPWDD’s Front Door eligibility process. Each year The Arc Allegany-Steuben guides many individuals and families through the intake process and connects them with the programs and services best suited for their needs.
Click Here to download a brochure of The Arc Allegany-Steuben services.
Click Here to download The Arc Allegany-Steuben’s Outreach Program brochure.
Interested in receiving our services?
STEP 1: Contact Us – Start by reaching out to our Intake Coordinator at intake@thearcas.org or Click Here to comple our online form.
STEP 2: Care Coordination Selection – When we have answered all of your questions about the services offered through our agency, you will select your Care Coordination provider and let OPWDD and the providers know whom you have chosen. We will help guide you with any additional questions or concerns you may have.
STEP 3: Plan Development – With the assistance of your Care Coordinator, you will develop a plan to cover all your needs. The Arc Allegany–Steuben is here to help meet you and your family’s needs. For more information Click Here to visit OPWDD’s Front Door.
Ombuds Program
The Ombuds program, headed by Community Service Society of New York, is now open and ready to accept the calls of people with developmental disabilities and their family members in need of assistance resolving concerns, navigating barriers to services and making the right connections.
The Ombuds program, which will operate independently of the Office for People With Developmental Disabilities (OPWDD), was developed to provide education and help people better understand their rights, to provide advocacy and support for people navigating the OPWDD service delivery system, and to assist people with developmental disabilities and their families to resolve concerns related to service access and quality.
People with developmental disabilities and their families should continue to work with their care managers and their Care Coordination Organizations when it comes to service access and coordination. The Ombuds is not meant to replace the current mechanisms for accessing services but is meant to provide an avenue for resolving issues and complaints when existing mechanisms have not produced a resolution.
To contact the new Ombuds program for assistance, please call 1-800-762-9290 or email iddo@cssny.org.
For more information about the program, visit https://www.cssny.org/programs/entry/iddo.
Click Here to view their flier.