Heather has recently spent a lot of time helping out with one of the people we support. This includes meetings in the community and within the agency. Heather has done a lot of behind the scenes work to be sure the team has a full clear picture of the current focused area. She is a great advocate to ensure the needs of each person are known and does great with navigating the process. Heather is open and honest with feedback and ensures the person and staff are supported in each phase of the focused area. Such a great example to everyone about truly supporting the person and her team!